We are very attentive to your needs and expectations and hope that you are always happy with the purchases made on Athletic Vision Fitness. However, if you have some problems or are unsatisfied with something, we will explain here how you can request support from our company.
Shipping Policy:
Recipients: Our products are exclusively intended for importers (legal entities) who receive and nationalize them. We do not serve the B2C market.
Order Processing:
Orders will be processed after confirmation of the down payment.
Customers will receive an order confirmation and tracking information once the shipment is dispatched.
Dispatch Timelines:
Dispatch timelines vary and will be provided upon completion of the proforma invoice. Typically, it ranges between 60 and 90 days. External factors, such as customs and local regulations, may impact the dispatch time for the product.
Transit Time:
Delivery time may vary based on the importer’s location.
Shipping Methods:
Various shipping methods are available (e.g., maritime, air, land), and the associated costs are borne by the importer. All customs fees and taxes are the responsibility of the importer.
Cargo Insurance:
We recommend that importers verify local regulations before placing an order.
Tracking:
Importers can track their orders during transit.
Refund Policy:
Returns and Exchanges: Returns and exchanges will not be accepted. Our company provides a Customer Service structure to address any issues during the warranty period.
After the warranty period, the company is willing to provide (at the customer’s expense) parts and components to ensure proper equipment functionality.
Refunds: If the company agrees to support customers in resolving legitimate warranty issues (with documentary evidence), we may offer refunds for related expenses. Typically, this is done through a credit note for future purchases. If not, we will proceed with payment within 15 days upon proof of warranty-related problems.
Exceptions: Please note that the following situations are not eligible for a refund:
Products damaged due to misuse or improper handling.
Products showing signs of wear and tear beyond normal use.
Customized or personalized items (unless they are defective).
Products outside the warranty period.
Communication:
At Athletic Vision Fitness, our commitment to your satisfaction extends beyond the point of sale. We believe in building long-term relationships with our partners, which is why we offer exceptional after-sales support.
For technical service-related complaints and suggestions, the company maintains the following communication channels:
